How to terminate your Diamond Pigs memberships?

How to close your Diamond Pigs account - pause or terminate?

Diamond Pigs gives you two options if you no longer wish to continue your subscription: Pause or Terminate.
The choice depends on whether you want to take a temporary break or permanently close your account.
Both options are accessible via the Management Board under Manage subscription:


Option 1: Pausing Your Subscription

Pausing allows you to take a break without losing your account history and settings.

What Pausing Means

  • You won’t be charged while your subscription is paused.

  • You’ll lose access to active strategies and wallet management.

  • Your account data remains safely stored and can be reactivated anytime.

  • To reactivate, return to the Management Dashboard, enter a valid payment method, and click Reactivate Account.

How to Pause

  1. Go to the Management Dashboard.

  2. Scroll down to the “Pause Account” button under Manage Subscriptions.

  3. Confirm your choice to pause.
    Your subscription will then be paused starting from the end of your current billing period.

Important Note

Pausing can only be applied at the end of your current billing period.
This will stop monthly charges while preserving your strategies, exchanges, and excluded coins.

Option 2: Terminating Your Account

Terminating your account is a permanent action. This process ensures that your subscription, strategies, and API connections are completely removed.

Step 1 – Go to Your Management Dashboard

  1. Go to the Management Dashboard.
  2. Scroll down to the “Terminate Account” button under Manage Subscriptions.
  3. Follow the on-screen instructions to begin the termination process.
You will be guided through the next steps of deleting your account. Follow the onscreen instructions to complete the termination of your Diamond Pigs account:

Step 2 - Consolidate Your Assets (Optional)

Before closing your account, you may want to consolidate the coins in your wallet into one of the following assets: BTC, USD, USDT, or EUR. 

Here’s how to consolidate your assets:

  1. Navigate to the Adjust Strategy screen.

  2. Select a HODL or Fiat strategy, such as USD or BTC.

  3. Confirm your selection.

  4. Wait for the conversion to complete (this typically takes 15–30 minutes, but in some cases might be up to 24hours).

  5. Once done, proceed with the termination process.

If you're satisfied with the current coins in your wallet, simply click the Next Step button.

Step 3 - Disconnect API and Disable Management

To ensure your account is properly disconnected, follow these steps:

  1. Log in to your exchange website.

  2. Navigate to the API Settings section in the menu.

  3. Locate the Diamond Pigs API connection and delete it.

  4. Once API key is deleted proceed with the next step

Step 4 - Settle Any Open Invoices

Before closing your account, all unpaid invoices must be settled. According to our terms and conditions when closing your account you would need to pay the fee for the entire current month. At this step you will see all your open invoices, including the final one generated when completing the previous step (if applicable). 

  • Visit the Billing page in your account.

  • Pay any outstanding invoices.

  • Once payment is complete, proceed to the next step.

Step 5 - Confirm and Close Your Account

Finally, confirm your choices to finalize the termination process. 

Once confirmed:

  • Your account will be closed.

  • You will be automatically logged out.

By following these steps, your account will be securely terminated.

Info
If you encounter any issues, feel free to contact our support team for assistance at support@diamondpigs.com

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