Monthly subscription fees are processed automatically at the start of each billing period, after your trial ends. You’ll receive an invoice by email at the beginning of every billing cycle, and a copy is always accessible in your Billing Dashboard. You can upgrade, downgrade, or add or remove add-ons anytime via the Store. To ensure uninterrupted service, make sure a valid payment mandate is set up in your profile.
Diamond Pigs currently supports Credit Card, SEPA Direct Debit (via Stripe mandate), and Store Credits, which are applied automatically before charging your card or bank account. On your bank statement, payments will appear as “DiamondPigs B.V.”
Store Credits can reduce or fully cover your monthly payments. Store Credits are always used first, before your credit card or bank account is charged. You can receive Store Credits by removing unused add-ons, participating in the referral program, or purchasing prepaid credits in the Store in advance, which also include bonus credits.
When you buy prepaid credits, you automatically get bonus credits. Adding $100 gives you 10% extra, $200 gives 15% extra, and $400 gives 25% extra.
If your payment fails or you don’t have a valid mandate, your subscription may be temporarily paused until the payment issue is resolved. During a pause, no charges will be applied until you reactivate your subscription. Access to active strategies and wallet management will be suspended, but your account data—including strategies, exchanges, and excluded coins—remains safely stored. You can reactivate your subscription at any time by updating your payment mandate in the Management Dashboard. If invoices remain unpaid for an extended period, your account may be permanently terminated.